IVR Support Specialist I - Framingham, MA
A great company in Framingham, MA is seeking an IVR Support Specialist I for
a 12noon - 8pm shift. Here are additional details:
Job Details:
IVR Support Specialist I
Under direct supervision, the IVR Support Specialist will provide end user
technical support, documentation of support, troubleshooting, manual backup
to IVR systems during unexpected system downtime, and maintenance activities
for clinical IVR applications. The IVR Support Specialist will also provide
assistance to the application development team during IVR application
developments that may include call flow design, development, ad-hoc report
writing, testing, and associated validation activities. This position will
also provide assistance with clinical database development activities.
Normal work hours for the IVR Support Specialist position will be second
shift from 12:00 p.m.-8:00 p.m. EST to accommodate west coast business
hours.
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