IVR Support Specialist I - Framingham, MA
A great company in Framingham, MA is seeking an IVR Support Specialist I for
a 12noon - 8pm shift. Here are additional details:
Job Details:
IVR Support Specialist I
Under direct supervision, the IVR Support Specialist will provide end user
technical support, documentation of support, troubleshooting, manual backup
to IVR systems during unexpected system downtime, and maintenance activities
for clinical IVR applications. The IVR Support Specialist will also provide
assistance to the application development team during IVR application
developments that may include call flow design, development, ad-hoc report
writing, testing, and associated validation activities. This position will
also provide assistance with clinical database development activities.
Normal work hours for the IVR Support Specialist position will be second
shift from 12:00 p.m.-8:00 p.m. EST to accommodate west coast business
hours.
The nature of this job requires constant repetitive motions. Must be able to
sit for long periods of time while working at a computer terminal.
Occasional travel may be required.
Required Qualifications: B.A./B.S. in Computer Science or related
discipline; completion of client-server certificate, or minimum 1 year
technical support or Help Desk experience. Must have some knowledge and
understanding of relational databases and software development
methodologies. Must have good verbal and written communication skills, above
average problem solving skills, and strong attention to detail. Must be able
to think logically, work independently and as a team player, and have
excellent customer service skills and disposition.
Preferred Qualifications: Hands on experience with IVR systems; Oracle/MS
SQL Server; SQL; telephony; VoiceXML; advanced coursework in a computer
related discipline; experience in an FDA regulated environment and/or a CRO
environment; experience in a Help Desk or other technical support position.
If you are interested in pursuing this opportunity, please forward your
resume and salary requirement to resumes@workwonders staffing. net.
EOE.
